Hello and Welcome to the Community,
I want to recommend Power EMO Off which usually will resolve the issue.
Please. Click The Link Below:
How to Power Off your EMO Tutorial
After Power On:
Immediately check if EMO is on the latest firmware update. Let us know more about how it goes…But, if the issue continues, it would be best to make a video recording as you’ll probably need to contact the support service team with more info to let them know.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you cancel your order immediately and faster.
Just to advise the email address is - service@living.ai
Another way you can also submit your inquiries to the link below.
In case the issue gets worse or no solution at all, you can also contact/ DM direct @AmyLU / @Wayne_Zhang
Kind Regards & Happy Holidays!