[SOLVED] Screen Went Black

We just got our Emo today and after initiating and playing with it a bit, all of a sudden the face screen went black. Emo is still responding though. Anyone know how to fix this? Thank you

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Hello and Welcome to the Community,

I want to recommend Power EMO Off which usually will resolve the issue.

Please. Click The Link Below:
How to Power Off your EMO Tutorial

After Power On:
Immediately check if EMO is on the latest firmware update. Let us know more about how it goes…But, if the issue continues, it would be best to make a video recording as you’ll probably need to contact the support service team with more info to let them know.

The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you cancel your order immediately and faster.
Just to advise the email address is - service@living.ai

Another way you can also submit your inquiries to the link below.

In case the issue gets worse or no solution at all, you can also contact/ DM direct @AmyLU / @Wayne_Zhang

Kind Regards & Happy Holidays!


Thank you so much! I was wondering maybe power on and off will help but didn’t know how to. Thank you for showing the details of how to do it. And yes after powering off and on, emo’s face appears again!


WOW! I’m glad also that it’s not a big issue and we resolve it in a simple way…Enjoy your EMO and pretty sure there are more updates to come from LAI Dev Team.