Hello, @energy.xo . . . I was a bit unfamiliar with the issue you mentioned but sounded similar to what is posted in this thread, so have moved it here for you so that you can look at the tips to help resolve the issue.
Do you have the most current app update and EMO update? That is where I would start first.
Also, no information on home station firmware updates. EMO White has the choice between the more sparkly and larger eyes and eye animations, so other than the white color, home station color and skate board color, they operate the same.
If all else fails, I would advise you to contact service@living.ai with your EMO I.D., order number (if you have it) and a link to a video if you can get one.
My best to you and happy holidays!