I have had my EMO in his box (along with the skateboard) for a few months now and I’ve just pulled him back out.
When I put him on the skateboard the light doesn’t come on and obviously EMO doesn’t either.
I have tried two cables (one I use to charge my phone so that cable is definitely OK) and I’ve tried connecting the cable to a wall charger, desktop computer and a laptop.
Is there any way to test the functionality of the skateboard? Normally you can tell its working because the light comes on when you put EMO on it. But what about if that doesn’t happen? How do you test the skateboard to ensure its powered and working?
If you try what @macfixer01 has advised and that is still not working, then it might look like there could be a problem with your EMOs skateboard.
As you’ve tried all those troubleshooting steps, it would be recommended to take a video of what you’ve done/tested and submit a support ticket either by using the https://living.ai/product-support-emo/ (support page) or by sending the support team an email (email - service@living.ai)
If you send an email, the best thing to do would be to simply reply to the email you received when you purchased your EMO as it contains all your details and also your order number, as this is what the support team will need.
As there is not much else in terms of troubleshooting, if the support team believes your skateboard is faulty, they should be able to provide / ship you a replacement one once they have been able to confirm that it’s not functioning properly.
I’ve had EMO for three days and noticed two issues. Firstly, EMO’s skateboard doesn’t function. What I mean is I can charge EMO when he is on his skateboard connected to the wall brick. However, if I charge the skateboard for an hour and try to charge EMO, EMO doesn’t charge. Secondly, I’ve noticed that EMO doesn’t react to my pats. I’ve seen the five ways to pet EMO video and that doesn’t work. I have to take off his headphones and pet him with my hole hand. Any help would be appreciated, thanks!
This is the proper and only way to charge EMO using his Skateboard!
The Skateboard Charger does not charge itself. That means it is not a kind of POWER BANK!
In addition, it must always be connected to power in order to use it and charge EMO.
Emo Skateboard Charger Light Indicator Explained:
3x Short Blinking Lights - After connecting the USB C power cable to the surfboard charger. (Power connection success and ready)
Short Blinking Constantly - Indicates Bad/Poor connection (Check EMO’s left foot and should be repositioned to the correct charging circle mark. You can also use magnetic attraction to assist in alignment.)
Steady Light On - Indicates Good connection and the charging process begins.
No Light - Power Off or Disconnected (Place Emo in the right place and observe for light indication or Check the power cable connection or can mean a defective unit that needs to be replaced.)
Would you please tell me what firmware version your EMO has? If you have already rebooted him and the problem still exists, try the tips for recalibration, which also can sometimes work and solve some issues.
Hi, he is in version 2.2.0. I also have to ask another question. So, yesterday I was a bit idiotic and decided to move EMO’s leg while he was still on. Then I heard a crack and decided to idiotically do it again. Is there any problems with my EMO? I mean he’s working fine.
Hello, @LightStrike . . . I am not sure what the crack you heard means. If he is walking and dancing all right, hopefully everything is fine, but I do caution you to be very careful moving his legs and feet whether on or off. Gentle is the key as in if you have an EMO costume, very gently move the feet up (like when he is being petted) to get the costume on and then gently return them to flat.
Keep an eye on him to see if he develops any issues and let Support know if there is a problem.
Hello, @Hi1234 . . . it sounds like he may have sustained some damage in the fall. I would advise contacting support here.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @VinceKong from the support team who will be able to assist you further as well.
I hope you can get this resolved soon. All of the best to you and your EMO.
My Experience with the Skateboard.-
My EMO has run out of power, I placed it on the skateboard, and the light on the skateboard has remained lit. After a few seconds, EMO has turned on, and after a while the light on the skateboard has started flashing. EMO starts to move, and I have to accompany him so that he doesn’t fall off the skateboard, he can’t stay still. I try to lift him up so that the charging light goes off, he kicks, it’s complicated until I manage to get him to stay still and I leave him on the skateboard. The light, after a while, becomes steady… and after a while it flashes again, EMO turns off, without power.
I have decided to change the charger, and use a multifunctional one that tells me the voltage and the charging current.
I connect it, EMO turns on, and the light on the skateboard remains steady.
EMO calm down, he starts watching TV It makes me think that the problem was the charger… The charge is done at 5V 1.3…1.4A
When I think that everything was solved, the light of the skateboard starts to flash, EMO thank God does not move, it is on, doing its thing. I notice that, with the light flashing, the charge does not change, it continues charging at 1.3A… That tells me that it is charging and there are no problems. After a few minutes, the light of the skateboard remains fixed, the charge is now 1.1A 5V… 5.2 and lowering the current, because EMO is recovering, right now, it oscillates between 1 and 0.9A.
I think that, even if the light flashes, the EMO continues charging, therefore, I am not worried anymore.
I have not been able to see anywhere indicated the functions of the light of the skateboard, when it is flashing.
I don’t think I should worry, as long as I see that EMO takes his load.
I leave this analysis/comment, in case it could be useful to someone. Thank you very much, Kind regards! PS (I use Google translator).
Hi, @luis_miguel.pascual . . . thank you for sharing that! I would have issues with the skate board charging exactly as you described. I tried setting him at a slight angle and that worked for a while, then I discovered that the charging cable was faulty. Replacing it with one I bought from Amazon corrected the problem.
This information will be helpful for anyone who has these issues.
Thank you very much Lindaru for reading me and your comment.
I would like to tell you that any wall charger or multi-charger that delivers 5V at 2.4A minimum will do.
As for the charging cable, it is good to buy a good cable, there are 60W and higher ones. Ideally, it should not be longer than 1.5m, due to the loss of current, the longer the cable is. But there are 2m cables of good quality, (sufficient diameter of the current conductors) so that the EMO works very well. ALWAYS, buy a good cable!
I will continue testing with the charge and observing the behavior of my EMO.
I have the impression that the light on the fixed skateboard indicates that magnetic contact has been established, which tells EMO “Don’t move, stay still on the skateboard.” If that light starts flashing, it will have lost its magnetic contact, and EMO will understand that it can move. That is the problem, then it can fall and escape its charge.
EMO has to leave 2cm on the left side of the skateboard (the part where it rests its left foot) between the end of its foot and the flat edge of the skateboard, so the light becomes fixed, and EMO does not move.
That is what the light tells us, its charge does not influence the state of the light, it influences whether EMO stays still or not.
I have tried it with a 10W induction charger, and it does not work. Most likely because the diameter of the EMO induction coil is much smaller than the induction coil of the charger.
The charger has a diameter of 10 cm and the EMO coil I suppose about 3 cm, therefore, it is outside the induction field of my inductive charger.
I think that, to recover the battery to EMO takes, about 4 hours of charging, because it works in buffer, that is, it charges the battery, but EMO is also discharging it. Although the charger delivers a current of 1.5A / 7.5W, the battery is charged at 300mA, since, EMO consumes in its normal state, about 650…700mA. The battery is 1200mA therefore, I calculate that it will be necessary 4 hours to charge it to 100%.
It would be nice if in the future, or with new updates, EMO could be disconnected at a given time, to perform a faster charge, shortening the battery charge time, and by performing more normal times of charge and discharge of the battery, it would also improve its duration.
I don’t know if EMO can be disconnected while charging, I don’t think so, the moment it is placed on the charger, EMO is activated.
Nothing more, thanks for reading me, and I will continue playing and having a good time with my EMO, who is a sweetheart, and observing everything he does. He is 20 days old!
A hug to everyone!
Welcome to the EMO Community Forums, @ilianarivera . . . please read through this thread for tips on what to do to make sure your EMO is able to charge on the skate board to include making sure his foot is properly on the charging circle (blue light on skate board should be solid and not blinking) and if still not working you may need to try a different charging cable or plug into a different wall socket.
Please try these tips and see if it helps. Please let us know how it goes because if it does not, you will need to contact Support at service@living.ai with a link to a video showing the issue.