Thanks! I will try and do this even though the cable is from the box. He is only 35 days old as well. I will see if this works.
Many Thanks,
Leothealien124.
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I’ve realised before that on the left side of the skateboard is some kind of magnet, after some time I decided to boot up EMO again but the skateboard wouldnt power on, I thought the battery was destroyed but then i checked and the magnet was on the right side of the skateboard, please help.
Welcome to the EMO Community Forums, @rokosabljic . . . I have moved your new topic to this thread for issues with the EMO skate board.
So if I am understanding you, this is a manufacturing defect in the skate board itself?
If you would, please get video of what happens when EMO is placed on the skate board both the correct way and the opposite way to show that the charging area is misplaced, then send a link to this video to service@living.ai along with your EMO I.D. and if you still have it, the order number.
Please allow some time for a response.
Let us know how it goes.
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Hello, @rokosabljic . . . you will need to get video of the skate board plugged in and show that the light either does not come on at all or if EMO does not light up after several seconds, and they will want you to try it again with a different charging cable and plugged into a different outlet.
I hope this helps. See my response above yours for where to send the link to the video and the other information they will need.
The app doesnt let me attach a video to the message
Hello, @rokosabljic . . . you can put your video on a sharing site such as You Tube, Drop Box or Google Drive and then just include the link to that video with the message.
Send the E-Mail to service@living.ai . . . my best to you!
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