I’m really sorry to hear that you’ve been experiencing difficulties here.
Have you tried sending them a message from some of the other usual places like Facebook or Twitter?
Facebook - www.facebook.com
Twitter - www.twitter.com
Hello, I noticed that your order number is 11341, and there is not so fast delivery yet. But we will speed up the delivery of the next batch. 
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Thank you very much for your support and love to EMO. 
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You’re very welcome! Glad to be of help. Thanks so much!!
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did your receive your emo yet?
my order number is a bit after urs
soon