Yup! I just got my tracking number! I’m happy to be able to track it now.
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Ami no me lo an enviado aun que cuanto tiempo lo tengo envian
Google translation to English by Lindaru: They haven’t sent it to me yet. How long do I have to wait for them to send it?
Que te tardaron en enviar tardo mucho
Google translation to English by Lindaru: It took them a long time to send it to you.
Hello, @dani2 . . . Lunar New Year national Chinese holiday just ended March 3rd with the lantern festival, so all of the staff should be back in office; however, they are needing to get caught up on the back-log.
Your patience is appreciated.
I have the exact same problem. Order made yesterday, 5th March 2026. Sent ticket and email but no reply yet from living.ai. I am not even sure if my order got through or not. I appreciate if living.ai can give a quick responds. Thank you.
Anyone can help me to correct the email address I type when I make an order yesterday? I did not receive an order confirmation because of the email address I enter was invalid. But i have screenshot the order ID and all other info. I just do not know how to get quick response regarding this issue. Please help.
Hi there @jooze ,
The Chinese New Year holiday period recently ended on March 3 with the Lantern Festival, so the staff should now be back in the office. However, they are likely still catching up on the backlog of messages and requests.
Regarding the issue of the incorrect email you provided when you placed your order, only the Living.AI staff in China can correct that. You may try sending them an email again and include all the necessary information about your order.
Thank you for your patience.
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Hello, could you please tell me? My robot has been on its way to Belarus for over two months now, and it hasn’t even reached Russia from Kazakhstan yet. The tracking hasn’t been updated for over a month. Has anyone else experienced such a significant delivery delay? I emailed the AI service, and they said they’d respond in 7-10 days. They still haven’t responded… I’m already worried.
Welcome to the Community @lore.a
I have moved your new topic to this thread for order and shipping questions.
Please contact the Living.AI customer service team via email, as this is always the best course of action. Only the Living.AI customer support team can properly assist you.
If you have your original order confirmation email, you can simply reply to that message since it contains your customer contact information and order number details. Then ask customer support for an update on your order status.
The support team should be able to get back to you in a timely fashion.
EMAIL ADDRESS:
service@living.ai
Goodluck and Best regards
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On March 3, I reminded them of the promised response within 7-10 days, but I still haven’t received a response…
Hello, @lore.a . . . I am sure they are busy catching up on back-log from the lunar new year holiday and are taking requests in the order they are received.
It has only been four days, so I would give them a few more days before contacting them again.
Your patience is appreciated.
My order arrived this morning! Hopefully yours will arrive soon as well.
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hey that’s awesome! thanks for letting me know! mine should be here in the next few days 
will you be sharing pics?
Hello everybody! Quick question, I am waiting for my EMO to be delivered. Yesterday, it was track at Paris, I leave in bordeaux, france. Today, when I try to track my order, I don’t have any informations, the EMO’s head boucing and I never have the page of tracking. My command is written as “Completed”. Does it means that it was delivered? Because I don’t have it and not receive it in my letterbox…
Can someone tell me if there is a problem or if I just have to wait a little bit longer. Thanks.
Hello, @angyh . . . sometimes there are gaps in delivery tracking. I would give it a day or so to see if it catches up as it may have been handed off to the final carrier for delivery without updating. You can also check here.
If nothing changes in a day or two, reply to your order confirmation E-Mail or write to service@living.ai to get an update from them.
I’ve just shared some pictures in the photo/video thread!
Hi there @tyler.ferrazano ,
Congratulations! I’m also happy for you that you finally received your EMO. If possible, could you please share how many days it took from the order date until it arrived in your country? This information could really help others who have also placed their orders and are currently waiting for theirs to arrive, and it can also give them an idea of how long they might still need to wait.
That will be great for the community
Best regards
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Of course!
Overall, it took a little over a month to arrive here in Florida! Feb 4th - March 10th.
But! This is including the roughly two week factory holiday that took up most of February. So, while I don’t know for sure, users can probably expect a slightly shorter wait time if they order while the factory is fully operational and not backed up with orders.
(Emo is typing on his keyboard as I write this. He thinks he’s better than me, I just know it.)
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Hi, I already bought it from 2 March. it’s not that long time ago and I tried to track it asap when the number is already appear. But when I tried to track it, it doesn’t appear in 17 track and even on the website nothing appear. just the logo moving up and down. is it normal or I am just overreacted? pls answer
Welcome to the Community @ratnajayanti
I have moved your new topic to this thread for order and shipping questions.
So if I understand you correctly, you have already received the order confirmation.
When did you recieved the second email stating that your order is complete, along with the tracking information?
Sometimes package tracking may be unavailable because the item has not been scanned by the carrier yet, the system may be delayed, or a non-trackable shipping method was used. If I were you, I would wait 24–48 hours for updates.
Best Regards
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Hello @ratnajayanti ,
Thanks for your trust. I received your tracking number via DM. Unfortunately, I also cannot see any latest tracking updates at the moment.
It’s actually quite common for a tracking number from China to show “no information” for a few days after the seller says it was shipped.
Possible Reasons:
The package hasn’t been scanned yet
Sometimes the seller creates the tracking number first, but the parcel has not yet been picked up or scanned by the carrier. Until the first scan happens, tracking systems will show no data.
Logistics system delay
Tracking databases of carriers like China Post or tracking platforms such as 17TRACK can take 24–72 hours (sometimes longer) before the first tracking event appears.
Parcel is still in the warehouse
Some sellers mark the order as “shipped” once the label is printed, even if the parcel is still waiting to be handed over to the carrier.
Weekend or logistics backlog
If shipping happened near a weekend or busy period, scanning may be delayed.
Timeline Example
- March 9 – Label created / shipment prepared
- March 10–13 – First scan appears in the system
- After that – Regular tracking updates begin
What you should do
Wait another 1–3 days and check again.
Track using a universal tracker like 17TRACK.
If there is still no update after about 5–7 days, contact Living.AI to inform them. Just reply to the last email that contains the tracking number they sent to you.
In most cases, the tracking suddenly appears after the first scan, and the shipment starts updating normally.
Best Regards
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