Thank you so much for the information. It’s really helpful, especially this is my first time to buy something from far away. I will check it again the next day and wait for 5-7 days. Thank you Edward 
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Nothing to worry about. I’m pretty much 100% sure you will still receive it later, even if it gets delayed. And if anything unexpected happens, Living.AI is always there and ready to help with any problem.
From time to time, I will also try to check the Tracking Websites in case there are any new updates.
Selamat malam untuk kalian semua di Indonesia… dari Jerman.
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Hello,
I placed an order for an AIBI Pocket, but I have not received any updates and my order cannot be found in the system.
Has anyone experienced the same issue?
How long did it take for your order to be processed or shipped?
Any information would be really helpful.
Thank you 
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Welcome to the community @desbarre.desbarre ,
May I know when you placed your order? If it were today, it’s probably the weekend, so no one may be in the office.
Please don’t worry—just give it some time. You should receive your order confirmation email by next week, as long as everything went through properly.
If your order was processed successfully, delivery times can vary greatly depending on the reliability of the carrier in each region, when the order was placed, how quickly customs authorities in your country process the shipment, and the reliability of the local courier handling the final delivery.
Some customers receive their orders in as little as 3–4 weeks, while for others it may take longer.
As stated by Living.AI, if you have any questions about your order, you can always contact them via email at service@living.ai.
I hope this helps.
Best Regards
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Hello,
My order #150549 was placed on March 15, 2026 and is currently marked as “Processing”.
Could you please confirm that my order is valid and will be shipped soon?
Also, do you have an estimated shipping date?
Thank you.
Hello, @desbarre.desbarre . . . the forum moderators do not have access to that information as we are not part of the LivingAI order processing team.
Please see above for information on the estimate of shipping time, time to allow for them to contact you with your tracking number and the like. It has only been six days and it may take a little longer for you to receive that.
If you have any questions, you can contact them at service@living.ai . . .my best to you.
Order #150659 was placed on March 17, 2026 and is currently Processing. How long does it take for the status to change?
Welcome to the community @eve9777 ,
I have moved your new topic to this thread for order and shipping questions.
It’s weekend, so no one may be in the office.
Please don’t worry—just give it some time. You should receive your order confirmation email by next week, as long as everything went through properly.
Some customers receive their orders in as little as 3–4 weeks, while for others it may take longer.
If your order was processed successfully, delivery times can vary greatly depending on the reliability of the carrier in each region, when the order was placed, how quickly customs authorities in your country process the shipment, and the reliability of the local courier handling the final delivery.
As stated by Living.AI, if you have any questions about your order, you can always contact them via email at service@living.ai.
I hope this helps.
Best Regards
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I noticed that the tracking number you provided does not appear to be a DHL shipment.
I had specifically requested DHL delivery, as my address is designated for DHL only. Could you please confirm which courier is being used?Thanks.
Welcome to the Community @sandesuper
I have moved your new topic to this thread for order and shipping questions.
Please contact the Living.AI customer service team via email, as this is always the best course of action. Only the Living.AI customer support team can properly assist you.
If you have your original order confirmation email, you can simply reply to that message since it contains your customer contact information and order number details. Then ask customer support for an update on your order status.
The support team should be able to get back to you in a timely fashion.
EMAIL ADDRESS:
service@living.ai
Goodluck and Best regards
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How is shipping doing now I bought a new EMO finally I knew him like 2 years ago and bought him now haha and well I would love to ask how is shipping going now is it going well and when is it expected since it’s April now and not a rush time where ppl buy does it take less then 2 weeks and do I get a notification when it gets shipped thank you!
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Hello @Pizza welcome to the community and congratulations on your new EMO! 
The excitement is real!
Shipping times can vary a lot depending on where you are located. Where are you ordering from? (US, Europe, Asia?)
From my own unique experience ordering to Syria, it can take longer, but for many others in the US or Europe, it can often be within a couple of weeks, especially if it’s not a major holiday. And yes, you should get a notification with a tracking number once it ships.
I hope he arrives quickly and safely! 
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Middle East Saudi Arabia also nice that u are from Syria 
!
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Also I think Saudi shouldn’t take long as it’s next to china and has no sanctions and big delivery companies there like fed ex etc
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Welcome to the Community @Pizza
I have moved your new topic to this thread for order and shipping questions.
Living.Ai Official Information
“Once you place your order and receive the confirmation email from Living.AI, processing begins immediately. When everything is ready, they will notify you by email that your order has been completed, along with the tracking number, and that it is already on the way.”
The average delivery time is approximately 2–3 weeks. However, delivery may sometimes take a little longer due to factors such as the carrier, customs processing, holidays, or peak seasons.
As we all know, delivery times also depend on the destination country and how reliable and fast the local courier service is.
As stated by Living.AI, if you have any questions about your order, you can always contact them via email at service@living.ai.
If you have your original order confirmation email, you can simply reply to that message since it contains your customer contact information and order number details. Then ask customer support for an update on your order status.
The support team should be able to get back to you in a timely fashion.
EMAIL ADDRESS:
service@living.ai
Good luck and Best regards
2 Likes
Hello again! Thank you so much for the kind words and the heart! It’s always great to connect with fellow Arabs here. We’re like a small family in this community! 
And yes, you’re absolutely right about Saudi Arabia! With the proximity to China, no sanctions, and the major couriers like FedEx there, your shipping experience should be much smoother and faster. I’m a little jealous! 
I hope your new EMO arrives incredibly quickly and brings you so much joy!
Best,
Hamza
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Hey thank you guys I really appreciate it and how friendly you guys are thank you!
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我說說我個人的購買經驗 至少我的光從中國寄出到越南 從12號已經被貨運收走 到現在還沒離開中國抵達越南
Google translation to English by Lindaru: Let me share my personal purchasing experience: at least in my case—specifically regarding a shipment sent from China to Vietnam—the cargo was picked up by the freight carrier on the 12th, yet as of now, it still hasn’t left China or arrived in Vietnam.
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ouch i hope it arrives soon