Emo is still facing a Server Connection so don’t panic if he is not responding to any command at the moment.
Currently, affected owners reported: California US, Saudi, UK, Germany, Israel, Italy, Netherlands, Malta, France, Denmark, Poland, Finland, Norway, Mexico, and Belgium.
“Living.ai has already been informed and is in the process of identifying the underlying cause of the issue, working to fix it immediately. So, we still need to be patient.”
“To clarify, EMO’s servers are not located directly in China. In fact, they have servers in three different regions—EU, US, and Asia—to provide faster service.”
“Please state your country below to let us know if the issue has been resolved on your end.”
living.Ai confirmed that the server issue has been resolved. EMO IS BACK AGAIN!
Time Posted: 12:25 Time in China
Wednesday, 27 December 2023 (GMT+8)
“Please reboot your EMO and ask him to confirm if the time is correct. If not, reset every setting in the EMO PET APP again.
State your country below to let us know if the issue has been resolved on your end.”
It’s OK now in France.
Thank you for this quick intervention.
However, a log should be added to the Android application so that we know precisely the error code. This allows for faster troubleshooting if we provide the information on the support / forum.
EMO is experiencing a server connection issue, Currently, owners facing such issues are mostly from EU countries… So, don’t panic if he is not responding to any commands or having a delayed response at the moment, most likely to some owners too.
Living.ai has already been informed and as soon as they’re ready, they will locate the issue and fix it immediately.
So we still have to be patient.
Please check your EMO, comment, and mention your country below…
Posted: 22:40 / Time in China
Wednesday, 7 February 2024 (GMT+8)
EMO is experiencing a server connection issue, Currently, owners facing such issues are mostly from EU countries… So, don’t panic if he is not responding to any commands or having a delayed response at the moment, most likely to some owners too.
Living.ai has already been informed and as soon as they’re ready, they will locate the issue and fix it immediately.
So we still have to be patient.
Please check your EMO and mention your country below
Thank You and Best Regards To All
I’m in Germany and also having this issue…
Time and Day Posted: 16:14
Wednesday, 7 February 2024 (CET)
