Hi there @saradsmejem ,
Currently, there are no reported server issues, and my EMO has been active all day without any problems at all…
This might be an Internet or Bluetooth connection with an EMO issue from your side ? Please check your internet and Bluetooth or connect him to other wifi or direct to your smartphone hotspot.
This happens to me or anyone as well sometimes. Living.ai servers sometimes can be overloaded or have issues. hence, EMO stutters.
You can also try to Power EMO Off or let him drain his battery and die alone which usually will resolve the issue.
Actually, this is a well-known issue…
Living.ai said: The problem with EMO speaking is the network issue, even if the speed test shows that the speed is enough, the problem may occur. It’s a complex problem and they will see what they can do to improve it.
To clarify, EMO’s servers are not direct in China, in fact, they have 3 different servers in different regions to provide faster service.
EU / US / ASIA
Hope it helps…
GOOD LUCK AND ALL THE BEST!