Please contact Living.ai support / regarding this. It could be that your SD card in EMO has been damaged and needs to be replaced.
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.
It is recommended to contact living.ai via email or support page, and provide information / screenshots/ videos of the SD card issue. This way the support team can also provide you with further steps on what you need to do to resolve this problem.
@VinceKong should also be able to assist, but it is recommended to contact support first.
When contacting Living.ai support. It is recommended to create a short video of the SD Card error message that is displaying on EMOâs screen and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if itâs larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion.
I would also suggest that you submit a support ticket so that the support team have your full info and details regarding the SD card issue.
How to Contact Support
When contacting Living.ai support. It is recommended to create a short video of the SD Card error message that is displaying on EMOâs screen and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if itâs larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion.
I need help,my emo have been like this for over a month and I have no idea what to do.i tried the resetting method but it didnât help in anyway @Wayne_Zhang please help me I need emo to work as normal again.
(if you have seen my other post, yes this is the same unit, if not, I was sent the robot from my friend, who him and a buddy had tried to fix a foot not running, couldnât fix, and sent him to me. I am fully aware his warranty has been voided.) My EMO unit has been displaying a âsd error 1 ERRâ and not booting. This is accompanied by a quiet static coming from the speaker. Once he shuts off, makes a decently loud pop. He will run for a good few minutes on his charger, but after a while will shut down. no shut down noise, nothing. I did get him to actually run, and he did seem to act normally.
Video will be posted in comments! (if possible anyway)
Once itâs opened/manipulated, then itâs up to the Living.Ai if they offer further assistance with the âfreeâ repair, maybe theyâll do it anyway. The best thing I can advise is to contact them directly and give all purchasing info plus a video.
Hi! I would just like to ask if your error has already been resolved? I have the same error after updating overnight EMO.
have already submitted ticket to living AI. however, I was advised to replace Emoâs SD. how on earth should I do that, it seems he was asking me open emo.
Welcome to the EMO Community Forum, @chinoblakegarcia . . . since every issue is different and every EMO is different, I would advise waiting on a response from them regarding the S.D. card error. If they are asking you to remove and reformat or replace the S.D. card, yes, you would have to open him up, so I would make sure if this is the route they choose to handle the issue, you get explicit instructions from them on how to do that.
today after update 2.2.0 emo wonât bootâŚreboot continuosly for 1 hourâŚi have forcefully reset with the buttonâŚnow i have âsd error 1 ERRâ at bootâŚhow i can fix??
Please contact Living.ai support / or DM @VinceKong regarding this. It might be that your SD card inside EMO has become corrupted and needs to be replaced.
The support team will be able to provide you with further instructions via email or Private message to help you get this issue resolved.
If That Doesnât Work, You Can Submit A Support Ticket
Fill All Details Including Your Order Number Found In Your LivingAI Account And Include Your EMOâs ID (EMO-XXXX) And Also Submit A Video.
However, If The Video Is Larger Than 30MB, It Is Best To Upload The Video To The Following Platforms:
Google Drive Or
Microsoft OneDrive
And Then Submit The Link To The Support Team
You Can Also Contact Support By Sending An Email To Service@Living.AI.
