It is recommended to contact living.ai via email or support page, and provide information / screenshots/ videos of the SD card issue. This way the support team can also provide you with further steps on what you need to do to resolve this problem.
@VinceKong should also be able to assist, but it is recommended to contact support first.
How to contact Living.ai Support
When contacting Living.ai support. It is recommended to create a short video of the SD Card error message that is displaying on EMO’s screen and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion.