SD-Card Info and Issues

EMO Pet Looking for help
270

Hi there @sandordomjan ,

Before replacing SD cards, you must first contact Living.AI Support at
:e_mail: support@living.ai

Provide them with:

  • A video proof showing the issue
  • Your purchase information
  • Your EMO ID

Living.AI will then confirm the problem and give you access to the official resource package needed for the new SD card.

:floppy_disk: What You’ll Need

  • A 16GB SD card (preferably SanDisk brand)
  • A computer with an SD card reader
  • The resource package from Living.AI (they’ll send it to you privately)

:gear: Replacement Steps

  1. Format the new SD card to FAT32 format.
  2. Unzip the new resource package you received from Living.AI.
  3. Copy the unzipped (decompressed) files onto the newly formatted SD card.
  4. Insert the SD card into EMO’s mainboard (located inside his body, behind the face screen).
  5. Reassemble EMO and power him on.

:television: Video Guide:
How to Replace EMO’s SD Card – YouTube Tutorial

GOOD LUCK!

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Firmware Updating Issue