Hi there @curio193 and Welcome to the Community,
I’m sorry to see this, but unfortunately, this isn’t something you can easily fix. It might be that your EMO SD Card inside has become corrupted and needs to be replaced. And the only solution to resolve that kind of issue is through the living.ai support team.
Please create a short video and send it to service@living.ai via email including your EMO ID#.
The support team will be able to provide you with further instructions via email and help you get this issue resolved.
Good luck and all the best…