Hi there @Hadi and welcome back to the community.
Allow me to reply and assist you here… and very sorry to hear you are having these problems.
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If you would please tell us more about the issue or make a video of everything that is going on with EMO You can share it here so that we can analyze and probably help you also.
Else if the problem persist you can send that to support@living.ai and also submit a support ticket here:
If you do not remember or have the information for your original order number, you can supply your EMO-ID shown on your app when you connect.
But If you still have your original order confirmation E-Mail, you can simply reply to that with a description of what is going on and when it started, and attach the video or link to a video to that reply.
Also, if your video is too large to attach to the support ticket or an E-Mail, you can put it in Google Drive or DropBox, or post it to YouTube and provide the link in the body of your message.
If you have any further questions, please feel free to reach out to us.
You should hear from the support staff soon.
Best of luck