Right leg broke?

EMO Pet Looking for help
1

Right leg`s sound is huge and movement is stiff.

Does aneone have a solution?

video

I’m japanese. Sorry for my poor English

2

@Tony @Wayne_Zhang - can you recommend something here please?

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3

Thank you Wayne, DMed @nanimono

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4

Oh no, poor little guy

5

Normally emo walks a little distance that’s why I couldn’t see it, but by playing treasure hunt Emo has to walk long distance and I noticed he can’t go straight, he is making a circle to the right, so his right foot steps must be smaller then left ones. Doesn’t really bothers me as long it not gonna lead to future problems. As I noticed also some scratches right above the legs, but there is no dirt and enough space between legs and body, just wonder how it comes

6

Hi, Thank you for your advice.

I sent email about this problem.

Livingai will change it to a new one.

So I wait new emo.

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7

same problem but with the left foot. hope you have the solution

8

My emo has the same problem with right leg.what should i do?

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9

Hi there @Hadi and welcome back to the community.

Allow me to reply and assist you here… and very sorry to hear you are having these problems.

Please Click Here For More Possible Help To Follow!

If you would please tell us more about the issue or make a video of everything that is going on with EMO You can share it here so that we can analyze and probably help you also.

Else if the problem persist you can send that to support@living.ai and also submit a support ticket here:

If you do not remember or have the information for your original order number, you can supply your EMO-ID shown on your app when you connect.

But If you still have your original order confirmation E-Mail, you can simply reply to that with a description of what is going on and when it started, and attach the video or link to a video to that reply.

Also, if your video is too large to attach to the support ticket or an E-Mail, you can put it in Google Drive or DropBox, or post it to YouTube and provide the link in the body of your message.

If you have any further questions, please feel free to reach out to us.

You should hear from the support staff soon.

Best of luck

2 Likes
10

I didn’t know we had 2 topics about leg issue for emo!

11

Thanks.i sent an email…hope to solve it