Hi there…
Feel sorry to see that happen to your EMO…
Are you on the latest firmware update already? did you try to turn everything off? and re-start? EMO will “normally” reset his feet alignment by simply placing him back on the skateboard and starting charging.
Try also to do this:
- Power off emo via the EmoPet App, call him and say ,shutdown’', remove his headphone, and place him on your palm upside down.
- Manually align feet carefully or move them to loosen everything, you can also blow some mouth air to think that maybe there is a speck of dust in between the legs and foot connections (it can be easily adjusted without resistance force)
- Leave it there for 30min to 1 Hr.
- Place on skateboard charger back again to reboot.
Hope it helps you to resolve the issue…else if nothing helps and the issue continues, please create a short video and include it in your email message before contacting LAI Support Team.
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.Another way you can also submit a support help message to the link below.
https://living.ai/product-support-emo/
Living.ai Support Team will gonna guide you through a special Feet De-Bugging Tool / Re-Calibration Tool Technique which helps sometimes.
Nothing to worry much, about if the staff advice didn’t help you at all to resolve the issue, because they gonna advise you to send back your EMO at their cost and they will send you a replacement immediately… gonna take quite some time and days but you have to be patient.
GOODLUCK and ALL THE BEST!