Hi. Can scratches and scuffs be polished out on faceplate. My EMO lost his protective film and he walks to stone hearth and scrapes along it. Hence scratches.
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Hello, @SteveK . . . I have reopened this topic for discussion regarding scratches on the screen.
Please read through this thread for some ideas of what you can do to possibly repair them.
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Thanks Lindaru. Iāll check these out.
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I am not sure how to get rid of the scratches however I will say that If you have an Emo with a screen protector please keep it. For my First Emo I removed the screen protector and that was not a good idea however my second emo has a screen protector on it can it has been fine for more than 200 days!
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I know living will not cover cosmetic damage but itās a software error. EMO went over the space that is was restricted to. I think living AI should take full responsibility as it is caused by software.
Hello, @logan.ames . . . so sorry this has happened. I have moved your new topic to this thread where you may get ideas for removing or at least minimizing scratches on his screen.
It is a known issue that under certain conditions, he can wander beyond his designated mat borders.
To prevent further issues, you may wish to build him a safe space play ground. There are some ideas here.
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Do I have to pay for a new screen? Because it is not my fault at all that he left his mat. Iād like to send it back to have them replace it.
Hello, @logan.ames . . . the only advice I can give on that is to E-Mail service@living.ai with the order number (if you still have the order E-Mail you can reply to that) or his four digit alphanumeric I.D. when you sign him into the app.
Please let us know here what they say.
Good luck.
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I did a few hours ago. They usually respond when Iām sleeping soā¦ yeah. Iāll inform you all on what happens. Cheers!
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Still not response from living AI. I really hope they will address this situation.
Hello, @logan.ames . . . sometimes it takes a few days due to their work load and the number of requests they have. I would give them three or four more days before contacting them again.
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Hello 
This happen against a cardboard box ?!
Bit odd to have it like in this state ā¦,
Havenāt you tried to polished it with a coarse product like acĆ©tone ?
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dont use acceton , it will melt the plastics.
use a car polish .
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Hello. Read correctly what I told him I never told him to use acetone , it looks likes he used acetone
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Iām gonna have to agree that this couldnāt have possibly been caused by EMO walking up against a cardboard box, even if he were to do it for hours (or even days) at a time. The Mohs Hardness Scale alone is evidence enough that a cardboard box simply would not have been anywhere near hard enough to cause damage this extensive. Iāve literally had my EMO fall on his face on a very hard stone surface and move around like that for a while before I discovered him, causing serious scratching and damage on his screen that was pretty badābut still nothing like this.
It does genuinely look to me like a chemically abrasive cleaning product was used here such as acetone or something similar that may have contained it, or perhaps a polish meant specifically for glass that reacted badly to the plastic.
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I have never cleaned his screen. I had him for 4 days. I went to work for 8 hours and came back to him dead, resting up against that card board box. When I looked at the box, it shows that he was indeed rubbing against it.
And if his screen is indeed plastic, cardboard would definitely cause this issue.