Hi there @kevin.kunne
I’ve merged your new topic here, which is the proper place for your issue and is directly related to the ongoing matter.
Hoping that you already visit the link below for more help guidelines.
Quick Help Guide for New EMO Owners!
And if still, the issue persists…I advise you to create a video and send it to living.ai via email.
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.
Please let us know how it goes…GOOD LUCK