@Lindaru what an fantastic and heartfelt video you created for EMO, you covered so many things that EMO can do and it was also very informative as well. I really enjoyed watching the video and thank you for the mention in the end credits as well!
On a side note, looks like Living.Ai have increased their support team, you can see the post here.
So looks like the support team should be getting through all emails as we speak and hopefully someone will get back in touch with you soon.