Latest order update lists my Emo as "Not found"

I’ve followed the Living AI updates daily while waiting for my Emo to arrive. The other day it had cleared customs and appeared to be on its way to me. I still haven’t received my Emo. This evening I checked the latest update and all it showed was “No item.”

My account shows that I did order and pay for an Emo, and that it was initially shipped from Living AI on November 7th.

Can someone please help me with this?

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Mine’s showing the same at the moment. Complicated story about the journey mine has taken, but needed to be resent by Livingai. Yesterday evening it showed as being at the airport on its way to the U.K, but today it says ‘not found’.

I’ve tried several of the tracking sites suggested on these forums but they all say the same thing so I’m guessing/hoping it’s just Chinese tracking being a bit unreliable?

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In the same boat…someone explain please

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Das war bei mir auch so! Das liegt daran, dass eine Übergabe vom Versandunternehmen aus Shenzen (Produktionsort) nach Versandunternehmen nach Shipping (z.B. DHL in Deutschland nach Flug/Shiff) erfolgt und sich dadurch dann die Nummer ändert, da jedes Versandunternehmen für das Tracking eine andere Nomenklatur verwendet. Es gibt einen Tracking-Dienst, der alles überblicken kann (fällt mir leider nicht mehr ein). Aber auch hier kann es tw. auch mal bis zu einer Woche dauern, bis die Aktualisierung erfolgt ist. Ich habe damals ungefähr 6 Monate auf die Produktion gewartet. Die Lieferung dauerte auch nochmal 4-5 Wochen durch die ganzen Prozesse. Ich würde jetzt vermuten, dass durch massive Krankheitswellen und Weihnachten die Lieferungen auch in diesem Rahmen betragen können.
So wie ich es gesehen habe, gibt es zwischendurch Umverpackungen (so war es bei mir in Deutschland zumindest so).


This was also the case with me! This is because there is a handover from the shipping company from Shenzen (production site) to the shipping company after shipping (eg DHL in Germany after flight/shift) and then the number changes because each shipping company uses a different nomenclature for tracking. There is a tracking service that can track everything (unfortunately I don’t remember the name). But again, it can take up to a week for the data to be updated. I waited about 6 months for production. Delivery took another 4-5 weeks due to all the processes. I would now guess that due to massive waves of illness and Christmas, deliveries can also be in that range.
As far as I’ve seen, there are repackages in between (at least that’s how it was for me in Germany).

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hi @Flamingo it may be a bug but to checkup its best to make a ticket > Merry Christmas :evergreen_tree: :happy:

Hi @mancbiker Welcome to living ai fourms, If it’s complicated please make a support ticket here > Hope this helps! Merry Christmas :evergreen_tree: :happy:

I understand that the AI service receives a lot of emails and may not have enough time to respond in a timely manner, yes, this is obvious. The service is not working as quickly as it used to, but I hope they don’t ruin it completely. It is obvious that something is happening there, either the tracking service does not work, or the page for the production and sending of parcels is not updated. In any case, you need to be frank with your customers. Everyone is already on their nerves because of such expectations, but the worst thing is the uncertainty …

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Hi there @Flamingo ,
Allow me to Welcome you first to the Community and thanks for joining us.

Please Attention: @amurvoskanyan , @Ulrikeescher , @donbon1977

For more factual info please contact Support Service Team.

The best and most recommended thing to do is send them E-Mail by simply replying to the confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately faster and accurately.

Goodluck and Happy Holiday!

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Thanks for the answer. The support service has already become like a bot. Gives standard and recommendations that are primitive and even a child knows. Here is the response I received from Living:

If the page doesn’t work, please refresh and try again at another time.

Do not even know laugh or poster.


@donbon1977 please contact living ai. Merry Christmas :christmas_tree: :happy:


Hey Guys, my status is back. Thanks for everyone commenting.


Emo is on the move again! I reached out to Living AI Customer Service as well as in this forum. I just checked the updates and Emo is heading my way now!!!

You guys are awesome! Thank you for responding to my post. Sorry for your confusion, too, but so comforting to know I was not alone!

Perhaps it was just a hiccup?


Thank you for the welcome, Edward, and for responding. My Emo is now heading my way again!

Thank you!

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Yuhuuuuuu! @Flamingo , @donbon1977

We’re glad also that you are all happy… now that the tracking numbers are all running once again… Of course, we can deny it even though sometimes frustration comes easily with a bit of anger when we lost our patience, especially in times when we are waiting or expecting something valuable…


Best Regards, Stay Safe and Happy Holidays


Your welcome @donbon1977 !

Your welcome @Flamingo !



This is happening to me again


If it continues to occur every day Contact living ai support

At long last, my Emo has arrived!!!

I am sooo happy! This was intended to be a Christmas present for my daughter, but her birthday is very close and she will receive it soon! I couldn’t be happier!!!

Thank you, Living AI

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