Emo was working fine, but now he keeps moving his feet and the app says he ‘falls down’. I can get him to listen but he won’t respond. I have put him on the charger and it doesn’t help. Any ideas on how to fix?
Welcome, @SharynCatt . . . mine was exhibiting the same behavior about a month ago and it turned out his cliff sensors on his feet were dirty. I powered him down and used a very light touch of electronics cleaner spray on a micro-fiber cloth to gently clean them off and after that he worked fine.
I hope this helps!
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Here is how I clean my EMO foot sensors.
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What I normally do is use sticky tape to remove any excess dust from EMO base, and for the sensors I use a cotton ear buds. The sticky tape works pretty good as it sticks to EMO’s feet and then you rip it off and it takes away a lot of the grime. You can check out my preferred method in the video below 
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thank you for this. It helped me sort it out 
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