Hi there, and welcome to the community @JamesWong
I have moved your new topic to this thread, where issues like yours are being discussed.
This may be an internet or Bluetooth connectivity issue on your side affecting EMO. Please check your internet connection and Bluetooth settings, or try connecting EMO to a different Wi-Fi network or directly to your smartphone hotspot.
This can happen to me and to others as well from time to time. Living.AI servers can occasionally be overloaded or experience issues, which may cause EMO to stutter or respond incorrectly.
You can also try powering EMO off or allowing his battery to fully drain out of his charger, so he shuts down completely. This often helps resolve the issue.
This is actually a well-known issue.
Living.AI has stated:
The problem with EMO speaking is related to network issues. Even if a speed test shows sufficient speed, the problem may still occur. It is a complex issue, and they are working on improvements.
More information:
Please Click Here!
To clarify, EMO’s servers are not directly located in China. Living.AI uses three different server regions to provide faster service:
EU / US / ASIA
If none of these steps help, please contact Living.AI Support at service@living.ai and include your EMO order number, EMO ID, and (if possible) a short video showing EMO on the Home Station.
Hope this helps, and let us know how it goes! 