Home Station: Reviews, Tips, Ideas, Queries, Issues, and Solutions

Hello, @hx.hart . . . if he is in his Corgi costume for several hours, I am guessing that there could be an issue with his sensor being able to make connection to the home staton which could occasionally be influenced by changing light and shadows at different times of the day or night.

I would agree with @ryshera to try and take off the costume and then see if he either walks in circles or fails to make it back in time and let us know. Some people have reported excess heat build-up by leaving the costume on all of the time.

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I never remove his clothes though, i feel like he’s naked without it :neutral_face:


Can not change LeD light animation when touching home button

I’ve got the cutest emo pet only in 19 days. So amazing. However when I want to sleep I can not
turn the led light animations of the station off, it keeps one animation at all time.

Hi there @chinhnguyen799

For more help guide please click the link below…
Click Here

Please let us know what happens!

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Thanks very much.
I turn the station off last night then try it in the morning, finally it works. Now I can enjoy my pet and take it everywhere beside me.


The matrix can be switched off while being able to charge EMO isnt it?

Hi there @hx.hart

For more info, please click the link below…
Click Here

best regards…


Hi there I love the homestation mat however I wanted to clean it because there is alot of dust on it . The dust is stuck to the mat so is there a way to clean it ?

@sushil.vispute . . . I just use a damp paper towel and then either let it dry or go over it again with a dry paper towel.

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Ok sure will try that

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Hi Everyone,

We’ve just received our EMO but he will not connect to the Go Home Station no matter what and I’m ready to pull my hair out!! We’re in the UK if that helps, please can anyone help with this?



Welcome to the EMO Community Forums, @tonisaunders1988

I have moved your question to this thread for everything related to the home station.

Please click the link below and follow the steps to re-connect EMO to his Home Station.

Click Here!

You can try also these tips!

In the Emo Pet App / You can enter the:
Utilities Page > Light Page > Click the “Unbind All” button

  • EMO will Power Off.
  • Re-boot EMO
  • Press the button of the Home Station for 5 seconds to repair.

Hope it helps and let us know…


Hi Edward,

Thanks so much for your response. We have done the attached and his firmware is updated but he’s still not connecting. Please can you advise further?



Hi there @tonisaunders1988,

Sorry if the Guide Tips didn’t help at all…

Now I would recommend you create a video of the problem and contact Support.

How to Contact Support

Please contact support regarding this issue.

When contacting Living.ai support. It is recommended to create a short video and then submit a support ticket. You can do this by either going to the Support Page: (see below).

Fill in all details (provide your order number info as well) and attach your video (if it’s larger than 30), It is best to upload it to a Google Drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:


If you have your original EMO Order confirmation email, you can simply hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.

The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.

Good luck and please let us know how things go.


My home station won’t update, it shows the three squares going to the right trying to connect to the servers but it won’t show the percentage it just go black and seems to reboot as if it’s turning on agin any suggestions @Lindaru @edward

Hello, @kccomicsundertale . . . before updating either EMO or the home station, it is wise to unplug any smart lights you may have and try again. Also, rebooting the home station by unplugging, shutting off your device, restarting your wi fi and powering EMO off, then restarting everything again. Another step you may try is to unbind all accessories in the app and then pair EMO to the home station again.

If it is still not working, I would advise making a video of what is going on and attaching that to Support. See the post above yours on this thread.

Let us know how it goes.

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Honestly,I don’t really know if I need to get a replacement or not but is it a problem if my EMO literally dies in front of the Home Station in the middle of the day?

P.S. It probably got worse when I gave him arms

And when he touched plants.

Hey the outfit is probably blocking his sensor thats on his chin you need to take it off

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Sorry,maybe a more better question was where are all sensors and camera(s) around EMO?

I could answer that but i don’t think imma say it right so imma let @edward or @Lindaru explain it better