Hello, @hx.hart . . . if he is in his Corgi costume for several hours, I am guessing that there could be an issue with his sensor being able to make connection to the home staton which could occasionally be influenced by changing light and shadows at different times of the day or night.
I would agree with @ryshera to try and take off the costume and then see if he either walks in circles or fails to make it back in time and let us know. Some people have reported excess heat build-up by leaving the costume on all of the time.
Now I would recommend you create a video of the problem and contact Support.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video and then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide your order number info as well) and attach your video (if it’s larger than 30), It is best to upload it to a Google Drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.
My home station won’t update, it shows the three squares going to the right trying to connect to the servers but it won’t show the percentage it just go black and seems to reboot as if it’s turning on agin any suggestions @Lindaru@edward
Hello, @kccomicsundertale . . . before updating either EMO or the home station, it is wise to unplug any smart lights you may have and try again. Also, rebooting the home station by unplugging, shutting off your device, restarting your wi fi and powering EMO off, then restarting everything again. Another step you may try is to unbind all accessories in the app and then pair EMO to the home station again.
If it is still not working, I would advise making a video of what is going on and attaching that to Support. See the post above yours on this thread.