Home Station: Reviews, Tips, Ideas, Queries, Issues, and Solutions

Hi there @laurentsandler1 ,

As of now there is no new Home Station update. what he have on it is still the current version of Home Station: 1.1.2

The one that living-ai just relesed lately is for EMO and his Emo Pet App which you can find to the link below.

Please Click Here

If you have any issue about Emo returning to his home station please contact support for further assistance

How to Contact Support

When contacting Living.ai support. It is recommended to create a short video and then submit a support ticket with your EMO ID. You can do this by either going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:

service@living.ai

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.

The support team should be able to get back to you in a timely fashion. I’ll have also tagged @VinceKong from the support team who will be able to assist you further as well.

GOODLUCK

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