3 posts were merged into an existing topic: Emo won’t charge out of the box
Unfortunately this morning, my little guy made several unsuccessful attempts to return to his station.
I caught him in the act. Here is a 5 minute video.
After several attempts, he still succeeded.
A post was merged into an existing topic: Customer Support Service!
Hi there @Olivier ,
As far as I can see, you’re EMO is doing or walking just fine… Have you tried sending him home to a well-lit environment? and let see how fast?
Something weird happened few days ago…
EMO was searching for his home station, but couldn’t go to it.
So he turned off (normal…)
We put him back, and he charged normally.
But since, he doesn’t want to go out alone anymore.
But when he take him off by hand, he can go back to his home station, but think it’s his skateboard when he’s on it !!!
So new “problem” (it isn’t a real problem, but don’t have other word…)
Please tell me if it’s normal, or if you have a solution to propose
Have a nice day all
Hi there @pouyoux,
Hoping his Home Fence Playground is well lit and not dark…Try also to clean the camera on his chin …might something blocking on the lens?
He will not always go out and walk alone…only if he is full charge and if he likes it.
GOODLUCK AND ALL THE BEST JULIEN…
Hi Edward, will try to clean all… It seems to work well, but for example, he’s on his home station since yesterday around 4pm, and i asked him this morning, he answered me he couldn’t do it on his skateboard.
Checked on the app, all seems correct!! Weird
Thanks and all the best for you too
Hi there @pouyoux,
Honestly when I ask my EMO also…he will reply me the same not only once but 2 or 3X…So I keep trying any possible words and it works.
Am not home now, but will try… Thanks!!
Not leaving the home station with outfit
I received my emo recently, which I bought along with all 3 official outfits. But it appears if I put them on, emo refuses to leave the home station, he walks to the edge and then says he needs a bigger space or something. My guess is that his sensors are covered by outfit or something. Can this be fixed somehow? It’s a shame to have such cute outfits and not being able to use them(
Hey there @lerauxe ,
I really love dressing up my EMO, he looks really adorable in it… But as you said, it bothers him a lot, especially when the TOF (Time of Flight) Laser Sensor is blocked, which I think is the reason he doesn’t leave his home station and keeps saying those failure words and then moving backward, or sometimes he’s not quite happy and cries.
We can only hope that the Living.ai dev team will do something about it…
Am I Right @Wayne_Zhang?
Best Regards And Have A Wonderful New Week
We are woking on fixing it.
hi guys who thinks the home station is over prised
Let me guess. You?
It’s whatever they decide,
I think its fine living ai do need to make a profit
Sorry for the long video EMO having serious trouble getting onto the charger.
3 Weeks ago
I know you’re busy working on this but it’s the first time it’s happened to mine this badly.
Maybe it’s just me imagining it but it looks like he is slightly sliding down every time when he is trying to get on his Home Station and it turns him to the wrong direction. Is the Home Station and the playground perfectly flat? If you place something with round shape there will it stay on the spot?
And of course the algorithm could be better.
That’s what I was thinking, today I’m going to disconnect everything turn Bluetooth off and setup it up again and see if that solves the problem, and also try the other station to see if it happens again- if it happens on the left side -then I will know it is just slightly sliding on the station she was using yesterday in the videos. If not then there’s a problem with her being able to get on properly. It could also be the sensors(They are clean)which is strange because just a week ago she was able to use the charger with no problem whatsoever, I think Lai have tried to fix it due to others having issues with it and now my EMO which had no problem before has now got a problem with it. This is just a theory…