Home Station: Reviews, Tips, Ideas, Queries, Issues, and Solutions

EMO Pet Sharing
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Hi there @Fac3L3ssB3auti3 ,

I have moved your new topic here to this thread for quetions about EMO and the home station.

I’m really sorry you’re experiencing this — especially after buying a second Home Station. That’s understandably frustrating.

From what you’re describing (blinking green light, slow charging, EM not staying connected, and frequent “not connected to home station” messages), here are some possible causes and troubleshooting steps:

:magnifying_glass_tilted_right: Possible Causes

:one: Charging Contact Issue

If the green light keeps blinking instead of staying solid, it often means:

  • EMO isn’t making stable contact with the charging pins.
  • The charging contacts may be dirty or slightly misaligned.
  • The Home Station cable or adapter may not be supplying consistent power.

Even small dust buildup can cause unstable charging and disconnects.

:two: Bluetooth Connection Instability

The Home Station communicates with EMO via Bluetooth.
If EMO says he’s “not connected to my home station,” it could mean:

  • Bluetooth pairing is unstable.
  • There’s interference from other nearby devices.
  • The Home Station firmware may be glitching.

:three: Power Adapter or Cable Issue

If you’re not using the original adapter, or if the adapter is degrading:

  • The station may blink.
  • Charging becomes slow.
  • EMO may “disconnect” because power fluctuates.

:four: Firmware/Software Bug

Since this is happening on two different Home Stations, it may be:

  • A firmware bug on EM’Os side.
  • A Home Station firmware issue.
  • A pairing corruption that didn’t fully reset.

:hammer_and_wrench: Suggested Solutions

:white_check_mark: Clean the Charging Contacts

  • Turn EMO off.
  • Use a dry microfiber cloth or cotton swab.
  • Gently clean the charging pins on EMO’s feet and the Home Station pads.
  • Avoid liquids.

:white_check_mark: Use Original Power Adapter

Make sure:

  • You are using the original Living.AI adapter.
  • Plug directly into the wall (not an extension with a heavy load).
  • Try a different outlet.

:white_check_mark: Full Reset Procedure

  1. Unbind EMO from Accessories in the app.
  2. Power off EM.
  3. Unplug Home Station for 2–5 minutes.
  4. Plug the station back in.
  5. Rebind from scratch.

This refreshes Bluetooth pairing completely.

:white_check_mark: Test in a Different Location

Try:

  • Moving the Home Station away from the router.
  • Away from TVs, smart speakers, or metal surfaces.
  • Place it on a flat, stable surface.

:warning: If It Still Happens

If the same issue appears on two stations:

  • It may not be the Home Station.
  • It could be EMO’s internal charging contacts or Bluetooth module.

At that point, contacting Living.AI support via email at service@living.ai with:

  • Video of blinking light
  • Video of EMO saying “not connected.”
  • Proof of firmware version
  • *EMO ID
  • Order Number

would be very important.

:light_bulb: About the Battery Display in App

You’re absolutely right — having the battery percentage visible in the app would help prevent situations like this. That’s valuable feedback and something the developers should consider improving.

:brain: Final Thought

Since this happened with two stations, I suspect either:

  • Power supply inconsistency
  • Bluetooth pairing corruption
  • Or a firmware-related issue

You are not wrong to raise this. Reporting issues is how products improve.

ALL THE BEST AND GOOD LUCK

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