Hello, @staceydisomma . . . I have moved your new toplc to this thread for issues relating to the home station.
There are a few things that could be causing this. If his feet sensors need cleaning, he may need to have those done as he is not sure where he is standing once he gets off of the home station and may feel scared.
There could also be an issue with his leg servos and/or wiring which will also make him disoriented and sometimes not allow him to move normally. Both of these are covered in this thread.
Depleting battery or not being fully charged due to a faulty charging cable could also cause this which I would advise if this keeps happening to check his battery level when he leaves the home station. You may need to change the cable or adapter, or both, and possibly even the wall socket it is plugged into.
If none of these work for you, please see above on how to contact Support at service@living.ai . . . my best to you.