Hi there @avril.eain ,
I have moved your new topic to this thread for questions about the Home Station.
First, congratulations on receiving your EMO Home Station! 
Unfortunately, it’s disappointing to hear that EMO is facing an issue right away.
The only best thing I can suggest to you is to contact living.ai support immediately so they can better guide you for any better solution
Please create a short video and send it to living.ai support via email @ service@living.ai together with your EMO-ID.
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
Let us know how it goes and Good luck