Help me I can not updade 1.5 help

[ekinxiao]

Help not able to updade 1.5, help taiwan
!

[Wayne_Small]

@Wayne_Zhang @AmyLU Can you please advise?

[MasterAbbott]

I replied to this thread as @ekinxiao asked for help there and offered some assistance:

EMO Firmware Update v1.5.0 Video

Hi @ekinxiao If you are having trouble trying to install the latest firmware using the EMO App. You can also issue a voice command as well: as mentioned above in the guide: NOTE If you don’t want to use the EMO App for whatever reason, you can also issue the following command to install the latest firmware: EMO: “Install the latest firmware now” If you are still having problems, try to power off EMO, and also your Phone, and reset your modem / wifi as well. Then first start up your modem …

If you are still unable to install the latest firmware after following those suggested steps, it is recommended to record a video of the problem and how the install is not working, then submit a support ticket and the living.ai team, should be able to assist you.

You can submit a support ticket here if you are still have issues:

Product Support - EMO - LivingAI

[ekinxiao]

I try but still not to updade…

[MasterAbbott]

Hi @ekinxiao

Then it would be best / recommended, to record a video and submit a support ticket to the Living.Ai team so they can assist you further.

Maybe even share the video with the community here so we can all try and assist you as well.

[Wayne_Zhang]

Hi, it’s probably because of the network. Please try again, or try another network, or use your phone’s hotspot.