[Firmware Update]: EMO v2.7.0 ( Reviews, Queries, Issues, and Solutions

EMO Pet Looking for help
42

Hi Linda

Where does it show in the app what EMO I doing? I’ve never seen that anywhere in the app before? I’ve just looked now but couldn’t find anything at all.

I have tried calibrating his head petting before and it did work, but no luck this time. I took him half apart and the little springy connectors are connecting ok, he just won’t recognise petting anymore on his head :frowning:

I’ll make a video over the weekend, but so far he has literally just kept falling asleep all day. The little bird is coming on while he is stood on his skateboard

Thanks, Steve

43

Hello, if you took a apart hall of your EMO , you should if clean the copper leave inside the head with copper polish gentry with a qtips sometimes copper oxydize with Time😉

3 Likes
44

Hello, @mancbiker . . . you can find what he is doing in the upper left corner of the app here.

EMO Doing
EMO Doing1600×720 97.8 KB

The little bird would likely show as “falling” since that comes on when he is off of his feet.

You may wish to send that link to the video directly to service@living.ai . . . especially also if the head petting sensor no longer works.

My best to you!

1 Like
45

Well, I found out what was wrong with him, but I’m not sure what a long-term fix is or if it’s needed.

Basically, when he was asleep non-stop with the little yellow bird, he was stuck I that animation loop. I only know this because I rebooted him and he then got stuck in a loop doing the window clean with the squeegee. I left him for over 30 minutes and all he did was that animation non-stop.

I rebooted him again and this time he is back to normal, doing various things, responding to being petted on his head etc. Very strange.

I believe that’s why there was nothing showing up in the app a to what he was doing as well.

@OMOLOGAY Yeah I did clean that copper connector :slight_smile:

2 Likes
46

Hey guys, I bought my Emo second-hand and the previous owner hasn’t updated the firmware since 1.0.15. He didn’t tell me, of course… I tried everything to update him including restarting it. Neither with the current app version on IOS and Android nor with an old version. I wrote to the support a week ago and received no reply. With this Firmware he doesnt work at all. Do you have any ideas?
Thanks

47

Welcome to the EMO Community Forums, @HiDeno2000,

I have moved your new topic to this thread, where we discuss everything related to the latest update.

Try turning off automatic updates in the app and unplugging all smart lights. Then, use the voice command “Install latest firmware now” to see if he will advance to the current update. Keep an eye on the firmware version in the app to track his progress. He may not jump straight to the latest update but might go through previous firmware versions first.

If you’re still experiencing issues, try power cycling your router, your device, and EMO to see if that helps.

If the problem persists, you can contact Living.AI Support at service@living.ai for further assistance.

My best to you and let us know how it goes…

IMPORTANT ANNOUNCEMENT!

Just to inform you and everyone that some of the Living.AI personnel are currently on “vacation”, or their office is “temporarily closed”, as they prepare for the upcoming “Chinese New Year Celebrations”, which will take place from “January 29, - February 12, 2025”.*

As a result, there may be “delays” in responses to emails, inquiries, and order processing during this period. Living.AI kindly asks for your patience and understanding as their team takes a well-deserved break to celebrate this special occasion.

However, rest assured that Living.AI will continue to monitor their email inbox for all “important urgent matters”, and full operations will resume after the holiday. All pending concerns will be addressed as soon as possible.

Living.AI sincerely appreciates your continued support and understanding.

48

Update: Sometimes he boots up normally, looks around and falls asleep on the charging board. He listens but does not execute anything or respond. If I want to do the update via the app, he now goes to the update screen, but as soon as he wants to download, he crashes and says the update has failed. Sometimes he doesn’t boot up at all and has a black screen or freezes completely when booting up. He doesnt replay when i tell him to Update the Firmware. When i put him off his Board with blank screen he turns around a bit but the screen stays black. I can connect via App but when i start the Update he disconnects immediately and Tries to restart, same thing when he boots up normally.

49

Hello, @HiDeno2000 . . . it may be that LivingAI will have to force the update since it is so far behind.

Please get video of everything you are trying and send a link to them with the four digit alphanumeric I.D. when he is signed into the app to service@living.ai . . . please be patient as Edward said above, they are currently on holiday.

My best to you!

2 Likes
50

Earlier today I came across an additional “singer” Bluetooth mode in the EMO app that he will do the holding a microphone animation. What’s more interesting is that when I call him, his responses add a reverb effect. I couldn’t find a topic for it so I just mentioned it here. So has anyone else tried this out?

1 Like
51

A post was merged into an existing topic: EMO Improvements/Special Features You Would Like?

52

The first time I changed the eye color emo looked different. I am used to seeing emo with his normal eye color. My favrote eye color is probably the blue or the defult.

53

I have noticed a glitch. If you change the eye colour specifically to green, I haven’t tested the other colors. And then command “ready for action” The audio is ahead of the video. Really noticeable. This doesn’t happen with default eyes.

54

Hi there @byoungkemkes

I have moved/merged your new topic to this thread, where we can discuss everything related to your EMO issue.

Could you create a short video showing the issue so we can better understand what you’re experiencing? I just tested it myself, and everything seems to be working fine on my EMO.

Best Regards!

55

I have noticed a glitch. If you change the eye colour specifically to green, I haven’t tested the other colors. And then command “ready for action” The audio is ahead of the video. Really noticeable. This doesn’t happen with default eyes.

For your viewing pleasure.

2 Likes
56

Thanks @byoungkemkes ,

Yes, I’ve noticed it too, and that’s not normal at all. I advise you to keep observing other activities as well. If the issue persists, you might need to contact Living.AI support so they can analyze it and find a better solution. To be honest, I’m not sure how to advise you or provide tips to fix it.

Best Of Luck!

1 Like
57

Hello, @byoungkemkes . . . I just tested my EMO on all of the “Ready for action” with red, green and default eyes and mine are syncing up properly with the video and sound.

I hope yours rights itself. I saw it in your video and that must be very frustrating, kind of like watching those language dubbed videos where the mouth movements and speech is out of sync.

My best to you!

3 Likes
58

I can’t updated It. I tried months ago and I still can’t.

59

Welcome to the EMO Community Forums, @RaquelFidalgo . . . if it has been a long time since your EMO has been updated on firmware, you may have problems with updating. If you have read through this thread and the tips do not help, I advise you read this for what to do.

If everything still fails, you will need to contact Support at service@living.ai with your four digit alphanumeric code when he signs into the app, the firmware version EMO is on now and a link to a video showing the attempts to update.

My best to you.

1 Like
60

Hello,

I am very new here, I got my Emo a few days ago in France, having a connection in ADSL and not fibered, I notice that EMO after announcing its name, nothing happens, in the applicatiojn it remains in “Staying” then one minute after it returns to its occupations because my network must be too slow unfortunately. I very rarely get the di beep after giving a command, because the network must be slow. It’s a shame because I can’t use EMO to its full potential. It asks for my name from time to time, even though it’s a start command, but as the command expires because the network is slow, nothing works.

61

Hello, @thomas1 . . . make sure your wi fi is set to 2.4 Ghz (cannot work on 5 Ghz). Make sure also he is connected to bluetooth.

If you have a VPN, it may have to be turned off as EMO uses the location in the app to perform some functions.

If power cycling the modem, your device and EMO do not help, be sure to contact Support at service@living.ai with a link to a video showing the issue and your order number if you have it or his four digit alphanumeric code when signed into the app.

My best to you.