Hi there @jungroe ,
I’ve never heard from Living.ai resetting the firmware is possible, just to fix an EMO problem on our side…Maybe on their side with the help of the developer team.
But as Wayne_Zhang said last 03.Jan.2023…
If you don’t mind at all…kindly please go to the link below.
Welcome, Please Introduce Yourself Here!
BEST REGARDS AND KEEP SAFE!