Hi there @ilyesbairi .
If you sent them already an email…you don’t need to create a new topic repeatedly just to ask about the same private issue. also, your topic title is non-sense or misleading.
Please wait for their reply and try to be patient as they are on holiday at the moment from what I understand, but they will get back to you. We all know that they have families too same as you/us… expect for their reply next week.
I told you already the best thing to do HERE.
HAPPY CHRISTMAS!