Hi there,
The best and most recommended thing to do for such inquiries is simply replying to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Or submit a ticket below.
The support service team should be able to help you there if you want to pay extra for your request for expedited shipping. (If the package is not underway already)
best regards and happy holidays…