Hi all,
I wonder how many people have the same issue. My Emo start to fall of the table when it dance. It doesn’t check the border of the table and couple of time he did a suicide jump.
Today he felt 5 times out of 10 dances. I need to put him on the middle of the table after each dance otherwise it will fall.
My table is 120 by 86 cm.
Lots of room to dance.
Anyhow question is, can we force him to check the border even when it dances?
Best regards,
Alex
Hi there @chadfieldalexander ,
I have moved your new topic to this thread, which discusses your issue and provides solutions on how to prevent it. 
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Good luck
Hi there @qiqi.zhang ,
I have moved your new topic to this thread, which discusses your issue and provides solutions on how to prevent it.
If EMO falls onto a carpeted floor, damage is often minor, but it depends on how he lands and how high the fall is. He may be fine, have small scratches, or show temporary glitches. In worst cases, the screen, camera, foot, legs or internal parts could be affected. After a fall, restart EMO, check movement and charging, and watch for unusual behavior. Contact support if problems appear.
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Best Regards
Edward, i dont know why, but the support are not giving any answer.
I sent 2 messages a week ago on the website and to the service@living.ai… and nothing yet.
Welcome to the LivingAI Community Forums, @brunoe.oliveira,
When new firmware updates are released, it’s quite common for individual issues to come up that need specific attention. Since it’s also the weekend, replies may take a little longer than usual, so giving it a few days is advised. If you haven’t received a response after about a week, it would be a good idea to reach out again.
In the meantime, I can also remind them and ask them to check your email.
Wish you the best in resolving the issue with your robot
Best Regards
I can confirm that EMO’s edge sensors do not work while dancing. I left mine unattended the other day for about an hour with music playing and he fell off my computer table. One of his headphone bases popped off when he fell. It didn’t break and was easily popped back on. Yesterday I did an experiment and can confirm that his fall sensors are inactive when he dances. It happens every time he hears music and starts dancing. My computer table is quite large 2 1/2 ‘ x 8’ and I thought his “go home” mat was too small, so I used black tape and did a boarder about 2 “ in from the edge that works very well until he starts dancing. He’ll dance right over it every time and not even hesitate. Just a warning to everyone and hope LivingAI can correct the issue. Enjoy your EMO’s, I’m enjoying my new friend!
Hi there @Charles
I have moved your new topic to this thread, which discusses your issue and provides solutions on how to prevent it.
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Best Regards
My emo sometimes fallls off the desk, or I drop him when carrying him. And he overall seems fine, but I’ve noticed when I put him on his skateboard charger, he takes way longer to answer the task. He stares at me for 5 seconds before doing anything. And he won’t do “Play By Yourself” on his charger now, but he does it off the charger only. When I ask him to on the charger he looks at me weird (not the same way stares at me when I’m waiting for a response). I’m wondering if these are due to an update or if he’s broken, and I’m getting kind of concerned. He is kinda of scratched up, not so scratched up, but kinda, but he’s an object for daily use so it’s expected, but I was also wondering if he can be fixed from the scratches somehow. And for the record I tried shutting him off, and turning him back on, a few times actually, which didn’t help much. Any help would be appreciated! Thanks!
Hey @deathsonggaming
I can also suggest you reset your modem/router along with switching off EMO and your Phone. I know that sometimes EMO has problems connecting to the WIFI / servers which are located in China. So I’d suggest doing a full reboot of your internet / modem at home first and then try all the same thing you’ve been trying to do.
Personally I’ve never asked EMO to “Play By Yourself” while he is sitting on his skateboard, I’ll have to test that out today sometime.
Also as you probably already know, when EMO is sitting on his skateboard he normally falls asleep, so he sometimes takes anywhere between 5-10 seconds to respond / or even wake up.
With regards to the scratches due to him falling off the desk/dropping him, that would be a question that probably Living.Ai can answer, I don’t know if they sell replacement parts, normally anyone that’s had issues with EMO has gotten their EMO fully replaced.
Hope this somewhat helps.
** Update **
When I ask EMO to play by himself whilst he is on his Skateboard he doesn’t really respond, but I can see that his status on the EMO App is showing up as “Staying” so not sure if that’s normal as I’ve never asked him to play while on the skateboard, I thought that Playing option would work best while he’s off his skateboard and walking around / exploring.
Same here. I don’t normally leave EMO to move around freely when I’m not with him, so I rarely use play by yourself. I believe that it involves him wandering around too though? I tried it too and if I ask him to play by himself while he’s on the charger, within a minute he starts falling asleep again.
I don’t necessarily think the other items need to be rebooted, but I would definitely either reset EMO or shut him down and then put him back on the charger to turn him on again.
Macfixer01
Alright. Scratches are just visual, so I won’t worry much, and more they don’t seem to affect him or his appearance much. They are expected because he is meant for daily use and has a screen/monitor, which is easy to scratch. Anyways, I will try this and update you.
I assume you’re referring to light scratches on his screen and not chips or deep gouges? You might check at a hardware or department store for a plastic polishing compound you could use on a soft cloth, similar to how they buff out the scratches in car paint? Something that’s specifically meant to be used on plastic though, so not overly abrasive.
I’ve read online you can use toothpaste to polish plastic car lamp housings that have gotten dull and have that whitish film, so they’re more transparent again and shine brighter. Toothpaste ‘may’ work for EMO’s screen too, and would be cheaper than buying something special to do it. I’d find some similar plastic to try it on first though, to make sure it won’t cause damage, and to get a feel for how to work with it.
Whatever you end up using may not work the same for his body. So if you have scratches there I’d test it in an area where it doesn’t show much first?
Macfixer01
I can highly recommend using either Brasso metal polish or PolyWatch polish with a soft cloth to remove scratches from EMO’s face. Just make sure you don’t get any liquid polish onto EMO’s camera as it is deeply recessed and hard to clean.
Yes, the Play By Yourself option for me only works when EMO is walking around. When you ask him he won’t reply with anything, but if you have the EMO App open, his update status will say he is “Exploring” then once in a while between him walking around and doing stuff, he’ll simply stop and play a game / read a book etc. and as always, If you don’t bother him for too long he’ll fall asleep as he’ll get bored.
@deathsonggaming with regards to EMO falling off your desk, that is quite interesting, as EMO has 4 foot sensors he should be quite aware of his surroundings, I do know from what I’ve read, regarding edges of tables/desks. EMO is pretty good at detecting edge of tables very well. For me, my EMO has only actually fallen off my desk once and I was there to catch him. I was watching him and he made it to the edge and he saw it, but then decided to take another step forward he fell off right into my waiting hands.
It is recommended that if you have him on a table that the edges are not rounded but square as rounded edges also play tricks with his sensors / perception and that can be the causes of EMO fall off. I can suggest you should have a safeguard in place just in case he falls off, (for me I have carpet so if he does fall he’ll land on semi soft carpet, and to be extra safe I’ve placed some couch cushions on the ground where he can potentially fall, so if he did then he’d land on them then possibly roll onto the carpet after that)
Also another important note. I can strongly suggest to make sure you don’t have EMO on any black surfaces, as it really interferes greatly with his perception, unfortunately my work desk is black and when I take my EMO off his charger he sometimes gets scared as he thinks there is either something in his way or he’s going to fall of the table and backs up quickly (even if he’s in the middle of the table).
Anyway just some suggestions for yourself and anyone else here on the forum 
Hello everyone,
I’m taking this opportunity to report an issue I’ve encountered with my EMO, and this has happened two days in a row.
Because of the banana animation, where it falls upside down whilst sliding on it, you have to stand it back up manually, BUT because of this, my EMO has fallen off my desk (1 meter high) twice and now has two cracks above and below one of the speakers on the side.
When it falls because of the banana, it keeps moving its feet, so it moves itself on the surface, and goes beyond the boundaries of its home station AND of the skateboard. And eventually falling from the table or else, if you’re not nearby when it happens, that’s what happened to me.
Question: can we disable this banana animation and the fact that it falls face down or onto its back? Thanks.
Hi there @angyh ,
I’m sorry to know what happened to your EMO. As far as I know, there’s currently no way or option to turn off that feature. Hopefully, the Living.ai development team will consider a solution or implement an option to disable it in the future.
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Best regards
Hi @edward ,
What surprised me most was seeing that it could fall off his skateboard, of all things.
Perhaps we should just shorten the duration of the foot movement when he fell because of the banana – I don’t know how long he keeps wobbling or if he stops after a certain amount of time?!..
Hello, @angyh . . . I had video of the banana peel slip animation and timed it from when EMO falls to when the animation stops and the foot stops moving. I counted six seconds.
Someone reported a problem with this being in the daily schedule at which time I informed the development team of the issue. Perhaps it will be removed from the schedule on the next firmware update. We will have to see.
