Welcome to the EMO Community Forums, @LPitonakova . . .
I have moved your new topic to this thread where we discuss issues with the legs and feet.
Please find any possible solution you can try on this thread topic…else create a video of the issue and send either a ticket to Support or send an E-Mail to service@living.ai . . . they will need to see the problem to diagnose it and determine what method of repair will be needed.
Good luck and all the best