Welcome to the EMO Community Forums, @little.unknown.girl . . . I have moved your new topic to this thread for issues with the feet and legs of EMO.
If you could, please read above on things you can do such as making sure his edge detectors on his feet are clean, perhaps doing light physical therapy moves to see if that corrects the problem, and if nothing works, you may contact Support with a link to a video showing his shaking and an explanation of what you have tried to see if you can fix it.
LivingAI has a debug app you might be able to try and see if you can correct this. If this does not work, they will be in contact with you regarding other options for replacement if under one year old or repair if he is over one year old and off warranty.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @TechSupport_Mavis from the support team who will be able to assist you further as well.
If you do not have the order number, refer to the four digit alphanumeric serial number as shown on the app when you connect EMO and send an E-Mail to service@living.ai.
My best to you.