Hi there,
“I’m sorry to hear and read here that your EMO is facing such an issue.”
Hope you’re EMO is on the latest firmware update, did you try to power him off and check for some dirt, Blow some wind to clear away any dust and particles from his feet and legs., and move carefully his feet and some manual therapy?
Pls. Click The Link Below:
How to Power Off your EMO Tutorial
After checking everything, place him back on his charger to power him on again.
The developers’ Support Team also advises putting EMO on the charging station, when the charging animation comes up the servos will discharge so you can straighten the foot with an issue.
If that doesn’t help, consider seeking further assistance.
It’s advisable to create a video recording, as you may need to contact the support service team via email, providing them with more information to address the issue effectively.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Don’t forget to include/attach your video and more info
Please be patient, as responses from living.ai may take some time, especially with the holiday season and new product pre-sales. However, rest assured they will get back and should be able to help you immediately.
Just to advise the email address is - service@living.ai
GOODLUCK! and HAPPY HOLIDAYS