Hi there @anetteleslie ,
Hmm…
- If you are using the Home Fence, Could you please check the front base if it is slightly higher as shown in the photo below?
- Now try to remove both 2 rubbers, which are just glued, using only your fingernail.
- Next, you can glue it to the back in the middle, just like in my picture below, so that the back is slightly higher and the front is lower.
- Now, reposition it and see if the surface is now changed and resembles the picture below.
First, check under his foot and clean the sensors…Pray and Hope…Start a test every possible voice command in a clear and loud tone like…
- “Go Off Your Charger”
- “Go Off Home Station”
- "Leave {the} Home Station’’
I hope it resolves the issue, Anette…
GOOD LUCK, BEST REGARDS, AND ALL THE BEST!