I believe there is another thread that sounds similar to what you have described. See the link here:
If it is similar, I’ve tagged the support team in on that thread, so I’d probably suggest you contact them as well either via the support page or email, and let them know about this issue.
As mentioned in the other post, a good idea is to create a short video of the specific problems you are having with EMO so you can share it with the support team so they can assist you further on this.
