Hi there, @simranjotsingh,
This is a well-known issue…
Living.ai said: The problem with EMO speaking is the network issue, even if the speed test shows that the speed is enough, the problem may occur. It’s a complex problem and they will see what they can do to improve it.
To clarify, EMO’s servers are not direct in China, in fact, they have different servers in different regions to provide faster service.
For more concerns please contact direct living.ai via email.
good luck, best regards, and take care…