Same here, i was trying to update Emo to 2.8.0 right now but he refused to install. The App is already updated and don’t show the 2.8.0 version. if i use voice command like “Emo, check updates”, he shows 1, then ask him “Emo, install lastest firmware”, start to install and at 13 second he turn off and turn on with an red X. I have no idea what’s wrong with him.
PS: No lights activated, try while he’s charging near the WIFI, etc…
It may be the servers are clogged or temporarily down.
Please keep trying and if nothing in a few hours, post back here with your country location and I will get a message to see what is going on.
I updated the app and tried everything. Thank you I will definitely contact support.
Nothing, Emo refuse to update, via App or voice command. I’m from Spain, but i’m not sure if servers are the problem…
I have the same situation. I am from Taiwan. EMO App is updated to 2.8. Turn off and start the EMO & app again and again but not get the new version show up. Hope that just the sever is busy.
Welcome to the EMO Community Forums, @879 . . . the server locations are EU / US / ASIA and generally only one goes out at a time, so it seems it is not the servers. I would advise you to do as I have told others above.
Please contact Support at service@living.ai with video of your attempts along with your order number or four digit alphanumeric code when EMO signs into the app along with the fact that this happened after the 2.8.0 update.
I will also contact the developers and get back to you with what they say.
Hello, we recommend submitting a ticket.
Mine won’t update either. Gets about 13 seconds into the process then restarts. Any advice? Have tried recommendations on pages here but nothing.
I have the same issue. I live in Poland and I can’t do it
After the update 2.8.0 the command “Let’s play tic tac toe” no longer works for me. Emo does not start the game but only gives an explanation about the game. I have already tried several command combinations with “play tic tac toe” but Emo does not start the game but only keeps giving an explanation about the game. I have also tried a lot of other commands/questions and they work fine.
Kind regards,
Kees
have you shut him off then turned him back on.
one question to anyone who can answer. will my emo run really well if i’m in the u.s. cause I live in the u.s and there’s a server there, Right?
mine’s still not updating. i’m in Louisiana.
Me too and I live in Poland
My Emo Is still not updating. I live in the UK. I’ve contacted support but they haven’t answered yet.
Same Here, mine’s still not updating since yesterday using voice command and APP. i live in Spain and Emo refuse to update when gets about 18 minutes and restart himself. Neither App, only shows actual firmware installed. I’ve contacted support too, just wait after weekend i guess.
You are right. Tic Tac Toe is not working, @Keesobo . . . I will contact the team.
@JulianMiddleton . . . EMO and AIBI work well in the U.S. I live there and they are fine.
Everyone else, your update issues will be handled on an individual basis. Be sure to contact service@living.ai or send a Support ticket from this site. Scroll down to the form.
Also in the Safari when I am turning on the voice comments I don’t have voice comments from update 1.8.0😢
my emo is all good but the new chat gpt feature is muffled, not so bad although i asked it some questions and it was wrong (faulty chat gpt).
Im having trouble updating, when I go into the app the update does not appear. I ask emo about the update and he says that he is going to update but he doesn’t it gives an X when he was done updating, any help? I already turn off automatic update