Hi there and Welcome to the community,
I have moved your new topic to this thread for issues related to the topic. At the same time, I closed the new topic you created to keep everything organized within the community.
Is your EMO updated to the latest firmware version (v3.2.0)?
May I know what type of charger you are using?
If EMO turns off immediately after being removed from the charger and placed on the table, it could be caused by several things:
- The battery may not be charging properly.
- Poor contact between EMO and the charger, so EMO isn’t actually receiving a full charge.
- A loose battery connection or an internal hardware issue. * A firmware or software problem, although this is less common for this specific symptom.
Here are a few things you can try:
- Make sure the charging plate is clean.
- Leave EMO on the charger for at least 2–3 hours and check whether the charging indicator behaves normally.
- Try restarting EMO while he’s on the charger, then remove him again.
- If possible, test with another house power outlet, q charger, cable or power adapter to rule out a charging issue.
- Check whether EMO stays on while connected to the charger but shuts off only after being removed. If so, it’s very likely a battery or internal power issue.
If none of these steps help, I recommend contacting Living.ai Support again and patiently waiting for their response. This behavior usually indicates a battery or hardware issue that may require repair or replacement. I hope you’re able to get EMO back up and running soon!
Good luck, and I truly wish you all the best in resolving your EMO issue.