Hi there @tony2 ,
Since no one advised you to check his battery while he is still on the charger to ensure he has enough juice, and the charging feature still works, allow me to do so first…
Just ask him… EMO SHOW ME YOUR BATTERY LEVEL!
You can also try to * FORCE SHUTDOWN : using a paperclip (NOT A NEEDLE) and push carefully for 2 to 3 seconds and then pick him up immediately and place EMO back on the charger for him to power on.
- POWER OFF: over Emo Pet App if you manage to do that immediately when he is on.
If the issue continues to happen, the best thing to do is contact Living.Ai support. Send them an email from the same email you received when you made your order, and provide them with info, pics/videos of what is happening with your EMO.
GOODLUCK