Is it possible to cancel/return an order?
If your order has not shipped yet, then I believe they are more than happy to cancel. If however it’s shipped then I think they would not want to take it back. It’s up to them. As others have suggested, email them via service@living.ai and see what they say.
Have any clue on how to tell if Emo has shipped? My tracking has stopped at (on way to DHL). He’s been on his way to DHL for about a month now. Tracking doesn’t say if DHL has him or not. Seriously thinking about canceling and getting a refund.
Yes, I know that this is a late reaction but just for people in the similar situation.
DHL would inform you about receiving your package by email for sure. So if there wasn’t any email from them, they probably never received it.