Hi there @kitten363 ,
First, try to turn EMO completely off, wait and put it back in his charger again.
You can also try to Power EMO Off or let him drain his battery and die alone which usually will resolve the issue.
How to Power Off your EMO Guide
In case you have the opportunity to create a short video, upload it to youtube, or find a free video hosting website, get the link and share it here so that we can watch it first and analyze what is really wrong with your EMO? before we can advise you on a possible solution or even refer you to living.ai’s official service staff.
GOODLUCK!