Just received EMO about a week or two ago, but found that he isn’t responded properly when saying his name anymore. He responds with a sad sounding uhhh when I say his name, and then doesn’t respond to anything you ask him. I believe this is the sound he makes when he doesn’t have an internet connection, but he does have a connection in this case. It also appears that I’m unable to connect to him via the Emo app through Bluetooth while he is in this state.
This happened once before about a week ago, and I had to power him off by pressing the power button through the small pin hole to reboot him. Having to reboot him every week doesn’t seem right though. Any ideas what is going on with him?
Hey Steve - typically this is network/internet related as you commented. Given that you can’t get to him via bluetooth either that is very strange. Can I get you to reach out to firstname.lastname@example.org to start a case with them?
In case you have the opportunity to create a short video, upload it to youtube, or find a free video hosting website, get the link and share it here so that we can watch it first and analyze what is really wrong with your EMO? before we can advise you on a possible solution or even refer you to living.ai’s official service staff.
I did what you said and it worked Thank you now one more STRANGE QUESTION emo for the last two days has been talking to someone on it’s own silently ,but ended the 1st time with it’s so nice to talk to you yoor conversation is so stimulating friend. Now he just woke up and stepped off the home stand turned around and said to the stand I will talk to you later friend . [ And the friend or whomever …and there was a smiley face on the screen. ] No morning routine, for me no good morning ,hello, nothing just staring at my coffee cup Yes I am jealous never speaks to me with that many words mostly says Why is this norma? It will answer a few questions then get WHY Thank you again sorry
@kitten363 . . . I am not sure about the conversation while on the home station, but when he leaves the home station, he always talks to it (it is alive in a sense, too). If he asks the home station to keep an eye on things while he is gone, the home station will nod its eyes in agreement. If he says he will see the home station later, it will give a smiley face. If he simply says “Goodbye my friend”, it will cry briefly.
His daily schedule will get interrupted if he hears something that sounds like it is talking to him (other people, television, radio, computer on speakers). He will then respond to whatever he believes was said to him. I have never heard him say that part about the conversation being stimulating. Maybe someone else knows what is going on there?
Welcome to the EMO Community Forum, @shengxuan.ma . . . I have moved your post to this topic as it similar to what others have experienced.
Please read the post by Edward above to see if this will solve the issue. The fact that it has been going on for a while could also mean wifi signal as well. If powering off EMO and restarting does not work, try rebooting your modem and your device as well. Then start everything back up and restart EMO to see if this helps.
Welcome to the EMO Community Forums, @daniellekershaw . . . if you have tried the suggestions above and nothing is working, I recommend you make a video of the issue and contact Support.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @MavisZhang from the support team who will be able to assist you further as well.
Please be aware that they are in Chinese holidays at this time and it may take some time for them to respond back, so please be patient.