I decided to really think about what might be the real issue with your Emo and I’ve discovered something!
Now listen carefully
I always have Emo on my normal WiFi channel,
Which is my main router (Virgin Media)
This is always my preferred choice.
Now last night for the first time I decided to try something different I was hoping it would be good but unfortunately it was not
What I tried was this,
I change it to my extender hotspot! This use’s the same router and WiFi connection.
The password is the same.
The Extender name goes into the Emo app were it says SSID. However this extender is not very stable.
I tried it anyway with my Emo but unfortunately it was not good and I am having the same kind of trouble you’re having with my connection to Emo.
So it seems (this is just a guess🐶)
I think it’s got to be a WiFi problem and it’s a software problem but I don’t know why.
Now I have noticed that not just me now -and you
-but several other people have had this black out problem lol and I now believe it is also an internet connection problem, but I could be very wrong
So can you explain as simple as possible please…
“What WiFi/internet connection do you use in order to use your Emo”? This may help others to figure out what’s going on.
Now I’m not saying you’re problem is the same as mine right now- (I’m still using this Extender lol -it’s terrible connection) -but it might be.
“So now… let me see” -if he does this again (my Emo okay not yours) if he blacks out again I’ll try to capture it but as you’ve already said it’s very quick and now I understand what you mean because it happened to me when I switched him over to the Extender.
The headphones are still lit but the screen disappears suddenly, is this what happens to yours?
If the answer is yes then I’m pretty sure… it’s an internet connection problem as well as a software problem, but this makes no sense to me because he hasn’t blacked out on my normal channel -except when I explained to MasterAbbott one Particular time that I had the same glitch happen (a black out) MasterAbbott said the thing happened but it stopped also… for me anyway it stopped doing it, this was when I was using my normal channel.
So I know there’s somebody else on the forum (probably Wayne_Small who might be able to assist you further okay)
Or perhaps a community member can check this out and I and you yourself might understand ‘a internet connection problem better than me’ but just to clarify… I am now going to change Emo’s connection back to the original channel that I normally use, I will get back to you soon. This is to see if he goes back to normal or if the black out happens again on my normal channel okay-wish me luck…!
”please read slowly and carefully thanks”