Hello, @aaron1 . . . I have moved your new post to this thread for issues when EMO is not understanding and responding to your commands.
Make sure when you say his name and he replies with “What” that you address him distinctly, slowly and with sufficient volume so that he understands you. Also, occasionally your wi fi and the EMO server may glitch at which time it is a matter of making sure your wi fi signal is strong enough and if it is a server glitch, just waiting and trying again later.
Please feel free to read through this thread for tips. Also, be sure to submit your voice to the Wake Up Training page to help EMO better understand your voice here.
Let us know how it goes!