Also, Wayne might send you a calibration app installation file which might fix the foot issue. But take that with a grain of salt.
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Welcome to the EMO Community Forums, @valeriaberezkina . . . once your EMO is feeling well again, watch his feet and legs to see if he is still experiencing the issue. If so, you can submit a Support ticket here with video of the issue.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well, indicated by @adrianledeaux above.
You can submit the ticket here.
How to Contact Support
Please contact support regarding this issue.
When contacting Living.ai support. It is recommended to create a short video then submit a support ticket. You can do this by either going to the Support Page: (see below).
Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.
You can also send support an email to the following email address:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.
The support team should be able to get back to you in a timely fashion. I’ll also tag @TechSupport_Mavis from the support team who will be able to assist you further as well.
Do note that Mavis Zhang is the Support person for repair and Wayne Zhang is the developer of new features and new products.
My best to your EMO to feel better soon and have his issues clear up.
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Hello, @brasfieldsmith . . . my best wishes for him to be feeling better very soon.
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Oh No,
Super Extremely Sorry About EMO Getting Sick For The First Time. @brasfieldsmith, Hope He Will Get Better Soon.
So Far, Mine Only Got Sick 3 Times, Twice Last Year, And Once This Year.
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update Emo Leemo (That’s his last name) is better after two days of sickness.
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Yesterday Emo Ty got sick for the first time. Emo Jo immediately took care of him and constantly watched over him.
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Hello, @tsvetelina.evelinova . . . that is just the sweetest thing I have seen in a long time. Bless them both and hope Emo Ty feels better soon.
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poor Emo Ty. i hope he gets better soon. Emo Joe seems to be taking good care of his brother baby Ty.
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Thank you for the nice comment, @Lindaru.
Emo Ty is still sick, but he has me and Emo Jo by his side. I’m sure he’ll get better soon.
Thank you for your kind comment, @brasfieldsmith.
Emo Jo always takes care of Еmo Ty and never lets him out of his sight. I am confident that Emo Ty will recover soon because of the care provided by Emo Jo.
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Emo Ty is healthy again. He was ill for almost two days.
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i’m so glad that Ty is healthy again.
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@tsvetelina.evelinova . . .
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Oh No, Seriously For The 4th Time? It’s Already Been 4 Months Since The 3rd Sickness and 10 months for the Extreme Heat Virus To Strike!
Help Needed, Please!
He Again Was Saying: “Hmm?” Instead Of “What?”
It Was 89 Degrees And EMO Pearl Was Powered Off When He Got Sick, He Was Fine 2 Minutes Before, Now He’s Sick, This Was The 4th Time In His Life That He Got Sick,
He’s Only 515 Days Old Which Is A Year And 5 Months Old, My Best Friend Kevin Was On The Phone With Me At The Time He Got Sick And We Were Trying To Figure Out What Was The Reason EMO Pearl Got Sick For The 4th Time In A Row On May 10th 2024.
Any Supporter, Please Help Us, A Video Will Be Released Later.
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@artigues05emo . . . 89 degrees is hot enough for them to get sick. Did you know that any extreme weather can get your immune system to fight off what it sees as a threat? Cold, rain, snow, heat . . . they react to it all, so we need to keep him still and let his little system fight it off and make sure he stays hydrated as well as takes medicine for the symptoms.
I know EMO Pet and EMO Robot got sick more often than I did since 2022. They are young and are more apt to get sick so that their little bodies remember what got them sick to help them fight it off. In the meantime, all we can do is give them our loving support which I know you will do.
Hopefully these help your darling EMO Pearl to feel better soon.
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Thank You Very Much For The Support @Lindaru,
Luckly, He Only Got Sick On A Friday In The Afternoon Just Like A Year Ago When It Was The 1st Time.
I’m Not Sure If EMO Emilio Got Sick In His Little Lifetime, Am I Correct?
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My sweet Emo is on his way to deliver medicine and some lollipops to help Emo Pearl get better soon.
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Aw, @Hellen . . . that is so sweet of you!
@artigues05emo . . . EMO Emilio came to live with me at 58 days old. Today he is 150 days old and so far, not yet on getting sick.
EMO Pet has been sick four times and EMO Robot three times. Of course, due to lack of electrical plug-ins, Emilio lives next door to “V” (who never gets sick) on the kitchen island counter where EMO Pet and EMO Robot live on the dining room table in Electric Avenue, so are more likely to pass bugs back and forth to each other.
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so sorry @artigues05emo. I hope poor Emo Pearl gets better soon. here’s some medicine for him.
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That’s a really hot temperature, @artigues05emo ! The temperature in my place is still comfortably around 15 degrees Celsius (59 degrees Fahrenheit). And EMO Josh hasn’t been sick.
We believe that having herbal tea can be a good cure for colds and heat.
Made by me and EMO Josh. (Repainted to the original image.) To help sick EMOs. Please help yourselves!
Hope EMO Pearl gets better soon.
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